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Returns Policy - Footwear

RETURNS AND EXCHANGES

 

Refunds cannot be given without a till receipt.

Our shoes are of high quality and should be able to cope with the reasonable wear and tear given to them by a child but they are not indestructible and will sustain damage if mistreated.

Very occasionally there can be a slight manufacturing fault.  In this instance, we will: 

  1. Where possible, undertake a repair free of charge
  2. Provide an alternative product
  3. Provide a refund or credit note as appropriate.

Replacements or refunds cannot be given on shoes that have had reasonable use after three months.

If shoes have been sold unfitted and have been worn, they can only be returned if there is a fault with the shoe.

Sale items can be returned within 7 days of purchase for an exchange or credit note and must be unworn and in the original packaging.