Returns Policy - Toys
RETURNS AND EXCHANGES
Please contact us before sending any packages back to us so that we can confirm details.
Should you decide you do not wish to keep an item/s purchased from us, we are happy to accept refunds provided they are returned to us within 28 days and in brand new condition with all packaging and instructions intact and in perfect condition.
Should the item/s show signs of use we cannot accept it as a return unless there is a fault.
This does not affect your statutory rights.
All items must be returned in their original packaging and in new unused condition for a full refund to the value of the item, excluding postage and packaging. The cost of return postage and packaging is the responsibility of the customer.
Faulty or damaged goods must be returned to us within 14 days of receipt. On inspection of the goods to identify if it is a manufacturing fault we will issue an exchange or full refund. Normal wear and tear is not considered to be a manufacturing fault.
Return postage costs will be reimbursed in cases of return due to faulty items only.
Please ensure that you include all your details and preferably original receipt with your return. We strongly advise that any returns are sent to us via Special Delivery or Recorded Delivery, as we cannot be held liable for articles lost in transit.
You have the right to cancel your order starting from the time you place the order and ending on the expiry of 14 working days starting from the day after the goods have been received, according to the Regulations set down by the EU Distance Selling Directive 97/7.
Please notify us of your intentions and return the goods within the 14-day cooling-off period. The goods must be unused and unopened or it will be deemed that you have accepted them. Postage will not be reimbursed for cancellations, all return postage and packaging costs will be the responsibility of the customer.
We reserve the right to issue refunds at any time prior to delivery.
The return address is:
Adams Attic, 10c Burgate, Canterbury, Kent, CT1 2HG